Thank you for visiting and shopping at Loose Grown Diamond. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
- All orders are dispatched within 3-7 business days.
- Orders are not shipped or delivered on weekends or on holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If we expect a significant delay in the shipment of your order, we will contact you via email or telephone to inform you.
Shipping rates & delivery estimates
Please note that all of our shipments are insured and will be delivered by one of our delivery partners, FedEx, UPS, Aramex, or DHL.
Estimated dispatch time
3-7 business days
2-5 business days
- Once it dispatched You will get the delivery within 5-8 business days. (Ring & Fine Jewelry crafting time does not include in this timeframe. (Kindly be aware that if the shipment is dispatched via DHL, it may experience extended delivery times, as DHL operates on its unique system, which could potentially result in delays of 3-7 working days within the EU.)
- Orders up to $500 will incur a shipping fee of $35 USD.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. If you want to check on your order status simply click here.
Customs, Duties, and Taxes
Loose Grown Diamond is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Loose Grown Diamond takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages. If its get lost you will get full refund.
+Do you Ship WORLDWIDE?
+When will my order ship?
Free Shipping: Orders typically dispatch within 3 to 7 business days.
Express Shipping($120): Orders typically dispatch within 2 to 5 business days.
Transit time is not included in the lead times stated above because transit times vary so dramatically.
If you need an order to ship by, or arrive by, an specific date we urge you to type in “order notes” section provided during check out. We’ll do our best to exceed your request or attempt to reach you and advise the best we can do.
Note: We do not shipped on Weekends & Holidays.
+Can I Get My Order Faster? I haven't paid for the Express Shipping
+What’s included in my order?
+Are Your Shipments Fully Insured?
+I received my diamond but I didn't received the physical certificate Why?
+How much time will it take to deliver it to my home?
+What is the typical crafting time for ring/jewelry with side stones?
+Can I track my order online?
Once dispatched you should be able to track your order on the shipping company’s website using the tracking number we have given you.
+Are there any duties I have to pay? How much duty/taxes do I have to pay in custom?
+Do I have to pay customs, duties, etc. if I am from Canada?
Jewelry: With effect from July 1, 2020 the US-Mexico-Canada (USMCA) Trade Agreement exempted duties on jewelry made/assembled in the USA. There will be no duties for jewelry that is made in the USA.
Loose Diamonds: The Canadian Customs Tariff Act exempted duties on sales/shipping of loose (unmounted) diamonds. Sales tax will be assessed based on the rates of the province the shipment is going to. See the below chart: