Frequently Asked Questions
+What is Loose Grown Diamond?
+Why are the prices of our diamonds so affordable?
We don’t play tricks with our prices – they’re low because we do direct manufacturing (including partnering with other manufacturers) and have a small, efficient team. You won’t miss out on anything except the high prices! 😉💎
+Do you have a retail store located in my state?
At Loose Grown Diamond, we primarily operate online, allowing us to reduce operational costs and focus our attention on manufacturing high-quality diamonds for you. By concentrating on our service, we can offer our products at a much lower price than local or other online jewelry stores.
We offer FREE SHIPPING on all items, and a 7 days return policy.
+Do you have gemologists on staff?
+Where are the corporate office of Loose Grown Diamond located?
Our corporate office is located in New York city. You will find our office in the Diamond District. The exact address of our office is listed below.
Loose Grown Diamond Corporate Office
55W 47th St., Suite #790
New York, NY-10036, USA
Insurance & Care
+Do you clean or provide care for jewelry sold on your site?
PS: Over time, it becomes necessary to tighten the prongs on all rings and occasionally even replace them to prevent diamonds from becoming loose or falling out. It is strongly recommended that all jewelry owners have their settings examined by a professional at least once every 9-12 months.
+What does your warranty cover?
If you have a different problem not covered by the warranty, contact us. We’ll inspect your product and let you know the cost for our services.
Orders & Ring Sizes
+I saw a ring on your site, and I love it! Can I try it on?
+Can I order through your website?
+Can I custom design an engagement ring?
+Can I secure my diamond, If I am going with the custom setting route?
+What if I need help placing an order?
+I am not from the USA, Do I have to pay customs duties/tax?
+How do I get my ring size?
+How do I know what ring size to buy? What if I get the wrong size?
No worries if you get it wrong though, We offer a 7 day free resize for all rings sold at Loose Grown Diamond. (Please note that Platinum ring can’t be resized and covered in this policy.) Just reach out to a support via chat or email [email protected] to initiate a resize. Be sure to have your order number and correct size you need handy to expedite the process.
+Do you offer re-sizing?
+Can you engrave my ring/jewelry for Free?
+What fonts do you use for the Engraving?
+Can you help keep the ring a surprise? Is LGD's packaging discreet?
+Are Your Prices in US Dollars?
+Can I place my order by phone?
+Do you Price Match?
Our Diamond & Jewelry
+How can you offer such low prices on all your diamonds/jewelry?
+Do you have a Low Price Guarantee?
+I have found 2 same diamonds which are having same color, clarity, cut and size but the price is difference? am I missing something?
+Are your lab grown diamonds Eco-friendly and Conflict Free?
+I found the same diamond on other retailers website that I like. Can I buy it from you?
+How to search diamond using SKU?
+How often do you add diamonds to your inventory?
+If I buy a lab grown diamond, will anyone be able to tell?
+How to find diamond using diamond filters?
+How to watch 360 video of any diamond?
+How can I design my own lab grown diamond ring?
+How can I design my Custom Diamond Ring for free?
+How to find fancy color lab diamonds?
+What if the diamond does not have the 360 video?
+How can I make sure the diamonds I receive are actually the diamonds I ordered?
+Can I put a diamond on hold?
+How precise your calibrated diamonds are?
+What is the crafting time for the Ring/Fine Jewelry?
+What is the typical crafting time for ring/jewelry with side stones?
+Can I see the CAD/3D look of my Ring/Jewelry?
+Is there a fee for creating the CAD/3D design of my custom design request?
+If I order a diamond and setting from Loose Grown Diamond, will it come as a complete ring?
+Can I buy a setting without a diamond at Loose Grown Diamond?
+Does your fine jewellery comes with the certificate?
Lab Created diamonds
+Are they the same as earth-created diamonds? If not, how are they different?
+Will I still receive a physical laboratory certificate/grading report?
Yes – lab-created diamond will be accompanied by an independent laboratory (GIA/IGI/GCAL) report detailing its “4 Cs” – cut, color, clarity, and carat weight. If your diamond is mounted into jewelry, it will also be accompanied by an independent laboratory.
GIA graded lab grown diamonds have a digital copy of the grading report accessible on their report website. If you purchase a GIA-graded lab-grown diamond, it will be laser inscribed on the girdle and your receipt will show the report number for easy lookup and printing.
+Why some of the fancy shapes does not have the cut grade listed on the website?
Please note GIA, IGI and GCAL does not provide cut ratings for fancy cut stones, i.e any shape outside of round. That’s why some of the fancy shapes does not have the cut grade listed on the website.
Kindly take into consideration that the data for numerous diamonds is sourced from different manufacturers, which can occasionally result in listing issues. We strongly advise you to conduct a comprehensive review by carefully examining the certificate before confirming your order. Should you encounter any problems either after placing the order or upon delivery, please be aware that you have a 7-day window to initiate returns. Beyond this period, we regret to inform you that we will not be able to assume responsibility for any concerns or discrepancies related to your purchase.
+Are all these listed diamonds are manufactured by Loose Grown Diamond?
No, some of them are manufactured by our business partners.
+Can I request for the tweezer/real video of the diamond in natural light?
+Do you provide ASET image for the diamonds?
+Will the return policy be the same?
+I've received an email notifying me that the diamond I listed has an incorrect price/unavailable. What should I do in this situation?
+What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), Stripe, PayPal, Wire transfer, AftetrPay, Klarna, Splitit as well as Crypto.
Many customers purchasing items valued over $1,000 prefer paying by wire/wise transfer. Wire transfer/Crypto orders receive a 2% discount from our listed price. Customers paying by wire will receive wiring instructions once they have placed the order. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped.
If you have any questions, Please contact us for or call/WhatsApp us at +1 646-288-0810
PS: If we didn’t received the order payment within 2 working business days, the order will be cancelled due to non-payment & we are not responsible for the same.
+Will I receive a discount if I pay by bank wire?
+How to transfer a wire using my bank?
- T.D. Bank: In the App, click “Send Money” and then “Transfers”
- U.S. Bank: Step-by-step instructions
- Wells Fargo: Log-in directions
- Bank of America: How to send through Online Banking
- Capital One: Step-by-step instructions
- Chase: How to enroll for the first time and set up the wire recipient, How to Send a Wire
- Citi: App Instructions, More Info
+Will I be charged sales tax on my order?
+Can I pay with two different credit cards?
+Do you offer Financing/EMI?
+Why was my purchase not approved with Klarna?
+Hi I’m trying to place an order through Splitit but for some reason I can’t get it to work anymore! Why?
+How do I pay by ETH or BTC or USDT or Crypto?
+Do you Ship WORLDWIDE?
+When will my order ship?
Free Shipping: Orders typically dispatch within 3 to 7 business days.
Express Shipping($120): Orders typically dispatch within 2 to 5 business days.
Transit time is not included in the lead times stated above because transit times vary so dramatically.
If you need an order to ship by, or arrive by, an specific date we urge you to type in “order notes” section provided during check out. We’ll do our best to exceed your request or attempt to reach you and advise the best we can do.
Note: We do not shipped on Weekends & Holidays. (Kindly be aware that if the shipment is dispatched via DHL, it may experience extended delivery times, as DHL operates on its unique system, which could potentially result in delays of 3-7 working days within the EU.)
+Can I Get My Order Faster? I haven't paid for the Express Shipping
+What’s included in my order?
+Are Your Shipments Fully Insured?
+I received my diamond but I didn't received the physical certificate Why?
+How much time will it take to deliver it to my home?
+Can I track my order online?
Once dispatched you should be able to track your order on the shipping company’s website using the tracking number we have given you.
+Are there any duties I have to pay? How much duty/taxes do I have to pay in custom?
Other countries customers have to pay the duties and taxes. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. We don’t have any exact figure of how much duty as it depends on the state/country government. Usually It’s 5%.
+Do I have to pay customs, duties, etc. if I am from Canada?
Jewelry: With effect from July 1, 2020 the US-Mexico-Canada (USMCA) Trade Agreement exempted duties on jewelry made/assembled in the USA. There will be no duties for jewelry that is made in the USA.
Loose Diamonds: The Canadian Customs Tariff Act exempted duties on sales/shipping of loose (unmounted) diamonds. Sales tax will be assessed based on the rates of the province the shipment is going to. See the below chart:
+Do I have to pay customs, duties on Engagement Ring & Jewellery if I am from Canada?
With effect from July 1, 2020 the US-Mexico-Canada (USMCA) Trade Agreement exempted duties on Engagement Ring & Jewellery made/assembled in the USA. There will be no duties for jewellery that is made in the USA.
+What do I do if my order doesn't arrive in the prescribed time frame?
+I'm not going to be home when my package is supposed to arrive, what should I do?
+Can You Ship My Package To A FedEx Location To Be Held For Pick Up?
+What if my diamond/jewelry gets lost during shipment?
+What's the claim process when shipment is lost?
+Why is the return policy of Loose Grown Diamond only for 7-days?
As we are both diamond manufacturers and sellers it should be noted that we in no way include any extra charges to our final prices, like ‘middle-men fee’. Something which is commonly billed when purchasing from a diamond retailer. With a minimal profit margin we are giving you the best quality diamonds as swiftly as we can, hence we keep a 7-day return policy to ensure maximum efficiency for all our customers.
Many times 3-4 customers end up liking the same diamond/diamond jewelry, if we sell it to someone and they want to return it within 7-days we are then able to sell that diamond to another interested buyer. This helps us maintain the market balance.
Note: The 7 days start from the date of receiving the product.
+What is LGD's Cancellation Policy?
+I just cancelled my order. When will I receive my refund?
+Can I modify the shipping address of my order after it has been placed?
+Can special/bespoke orders returned & eligible for refund?
+When are returns not possible?
+How can I initiate a return?
+What is the time-period within which I can return a product?
+Do I pay the return shipping costs?
+Why has my return request been rejected?
+What is the pick-up process for the return of a product?
Note: Two returns/exchanges are allowed per customer, per year.