Loose Grown Diamond is a diamond manufacturing company which deals in the manufacturing and selling of lab-grown diamonds/jewelry.
Loose Grown Diamond has an office located in New York City. You would find our office on fifth avenue, remember to book an appointment with us in advance, and we will be more than happy to meet you.
At Loose Grown Diamond, we primarily operate online, allowing us to reduce operational costs and focus our attention on manufacturing high-quality diamonds for you. By concentrating on our service, we can offer our products at a much lower price than local or other online jewelry stores.
We offer FREE SHIPPING on orders above $500, and a 30 days return policy.
Our corporate office is located in New York city. You will find our office in the Diamond District. The exact address of our office is listed below.
Loose Grown Diamond Corporate Office
55W 47th St., Suite #790
New York, NY-10036, USA
Our warranty covers any issues with your product as soon as you receive it. It also includes fixing loose prongs, polishing, and rhodium plating within a 30 days of purchase. We guarantee our products are defect-free, but if you find any issues, please contact us.
If you have a different problem not covered by the warranty, contact us. We’ll inspect your product and let you know the cost for our services.
Although we provide an insurance appraisal that you can use to obtain coverage, we do not directly provide jewelry insurance.
However, we have partnered with Jewelers Mutual (JM) Insurance Company to offer you the option of insuring your jewelry through their personal jewelry insurance* plans. Insuring your jewelry with Jewelers Mutual® Jewelry Insurance is quick and easy, providing both emotional and financial security. (Check here)
(*Insurance is available in all U.S. states and Canada, except the province of Quebec. Loose Grown Diamond is not a licensed agent of Jewelers Mutual Insurance Company and does not sell or endorse insurance products.)
Yes absolutely you can order through our website. All the products which are displayed on Loose Grown Diamond’s website are available for purchase (unless stated otherwise).
You can check your order status online by clicking here. You will need to login.
Please click here for a ring size chart option. OR We suggest you go to a local jewelry store and get your exact ring size measured from there for 100% accuracy.
Please click here for a ring size chart option. OR We suggest you go to a local jewelry store and get your exact ring size measured from there for 100% accuracy.
No worries if you get it wrong though, We offer a 30 day free resize for all rings sold at Loose Grown Diamond. (Please note that Platinum ring can’t be resized and covered in this policy.) Just reach out to a support via chat or email support@loosegrowndiamond.com to initiate a resize. Be sure to have your order number and correct size you need handy to expedite the process.
PS: Any promotion running on the website for diamonds applies only to certified diamonds, not to melee or calibrated diamonds.
There is an “Order Notes” section on the checkout page where you can write your instructions. Band widths up to 1.8mm are free of charge. For widths up to 2mm, there is an additional fee: $100, $200 for widths up to 2.20mm, and $400 for widths up to 2.40mm For band widths above 2.40mm, please email us at support@loosegrowndiamond.com, and we will provide you with a quote.
We proudly manufacture all our jewelry, and Our loose diamonds come straight from our factory through direct manufacturing, including partnerships with other manufacturers.
We proudly manufacture all our jewelry, and our loose diamonds come straight from the source so that we can offer you the best prices. We are confident that no diamond or jewelry retailer can compete with our quality and low prices.
Do not hesitate, many time diamond video are not uploaded. Just contact us and we can try to share the 360 video/ live video of the diamond.
PS: We rely on manufacturers for 360° live or tweezer videos of diamonds, which typically take 48 working hours to receive. However, the diamond may sell out during this time. We’ll do our best to obtain the video quickly, but we can’t guarantee its availability or quality. The video we provide is directly from the manufacturers, who may sometimes decline the request.
At Loose Grown Diamonds, we provide customers with the option to “hold” a diamond. With this option, a customer can notify us that they are interested in a diamond but would like time to confirm with friends, family, or a spouse before making the purchase. Once requested, we will hold the diamond exclusively for them for up to 6 hours, allowing them to make a decision with ease. This works on a first-come, first-served basis.
Please note: Placing a “hold” on a diamond is a request directed to the manufacturer to reserve a specific diamond. We do not have control over the inventory or the holding process, as it is entirely dependent on the manufacturer. If, for any reason, the diamond placed on hold is sold out, we will provide the best alternative diamond available, or you may choose to receive a refund.
Our Calibrated Diamonds exhibit a variance of 0.1mm.
Crafting takes up to 2 weeks for Rings and Fine Jewelry. With Express Shipping, it may be faster.
Yes, we’d be happy to help you create a custom ring using the diamonds you already own. You can choose from a variety of ring settings available on our website to craft a design that fits your diamond. If you already have a specific setting style in mind, feel free to share it with us, or we can guide you through our available options to find the perfect match.
Note: A $100 mounting fee applies for setting your diamond in the chosen setting, and a $100 two-way insured shipping fee will also be charged
Yes – lab-created diamond will be accompanied by an independent laboratory (GIA/IGI/GCAL) report detailing its “4 Cs” – cut, color, clarity, and carat weight. If your diamond is mounted into jewelry, it will also be accompanied by an independent laboratory.
PS: GIA graded lab grown diamonds have a digital copy of the grading report accessible on their report website.
As of April 9, 2023, GIA has resumed issuing printed Diamond Dossier certificates for all newly graded diamonds—returning to the format used prior to January 2023.
If your diamond previously received a digital-only certificate, you can request a printed version at no additional cost from GIA. Digital certificates remain available for those who prefer them.
Please note GIA, IGI and GCAL does not provide cut ratings for fancy cut stones, i.e any shape outside of round. That’s why some of the fancy shapes does not have the cut grade listed on the website.
Kindly take into consideration that the data for numerous diamonds is sourced from different manufacturers, which can occasionally result in listing issues. We strongly advise you to conduct a comprehensive review by carefully examining the certificate before confirming your order. Should you encounter any problems either after placing the order or upon delivery, please be aware that you have a 30-day window to initiate returns. Beyond this period, we regret to inform you that we will not be able to assume responsibility for any concerns or discrepancies related to your purchase.
No, some of them are manufactured by our business partners.
No, We don’t provide the ASET image for the diamonds.
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), Stripe, Affirm, Wire transfer, Klarna, Splitit, AfterPay as well as Crypto.
Many customers purchasing items valued over $1,000 prefer paying by wire/wise transfer. Wire transfer/Crypto orders receive a 2% discount from our listed price. Customers paying by wire will receive wiring instructions once they have placed the order. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped.
If you have any questions, Please contact us for or call/WhatsApp us at +1 646-288-0810
PS: If we didn’t received the order payment within 2 working business days, the order will be cancelled due to non-payment & we are not responsible for the same.
Yes. Bank wire/wise.com customers receive a 2% discount off their entire order. Please request coupon code from our support.
Yes, if you’d like to pay with two different cards, please email us at support@loosegrowndiamond.com, or you can WhatsApp, text, or call us at +1 646-288-0810 to place your order. We are available 24 hours a day, 7 days a week.
You will be provided a unique link/QR Code to be able to pay with Bitcoin or Ethereum or USDT or Crypto.
We do not ship to the below countries:
Pakistan
China
Nepal
Shri lanka
Bangladesh
Bhutan
Myanmar
Afghanistan
Free Shipping:
Express Shipping ($120):
Diamonds marked with a truck icon are eligible for delivery within 3–5 business days, even with free shipping.
If you need your order to ship or arrive by a specific date or be held at the nearest FedEx location, please enter the details in the “Order Notes” section at checkout, or email us at support@loosegrowndiamond.com with your order number. We’ll do our best to accommodate your request or contact you with the best possible option.
Note: We do not ship on weekends & holidays.
Yes. All of our shipments are 100% insured.
For all the orders below $2,500 cart total – The diamond certificate shipped with individual shipment via USPS/UPS/FedEx/Aramex.
This is applicable to orders outside the USA.
Once dispatched you should be able to track your order on the shipping company’s website using the tracking number we have given you.
PS: Please be aware that we cannot guarantee making lower invoice.
Yes, you need to pay the customs duties/tax as per your country’s import rules which would be payable directly to the shipping company.
PS: Please be aware that we cannot guarantee making lower invoice.
LGD takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages. If its get lost you will get full refund.
As we are both diamond manufacturers and sellers it should be noted that we in no way include any extra charges to our final prices, like ‘middle-men fee’. Something which is commonly billed when purchasing from a diamond retailer. With a minimal profit margin we are giving you the best quality diamonds as swiftly as we can, hence we keep a 30-day return policy to ensure maximum efficiency for all our customers.
Many times 3-4 customers end up liking the same diamond/diamond jewelry, if we sell it to someone and they want to return it within 30-days we are then able to sell that diamond to another interested buyer. This helps us maintain the market balance.
Note: The 30 days start from the date of receiving the product.
All Orders are eligible for cancellation when it is in packed/shipped status, as long as the cancel option is available.
We cannot accept returns after return timeline has lapsed. Product must have in the same condition (unused) along with the certificate.(if apply). We don’t accept the return for round and fancy shapes melee & calibrated diamonds/melee fancy color diamond.
Note: Two items/returns/exchanges are allowed per customer, per year.
For US customers, we provide a prepaid return label. For international customers, we cover up to US$50 of return shipping costs within the 30-day return period. If the cost exceeds US$50, the customer is responsible for the remaining amount.
It’s unfortunate, but the reason for making the return does not comply with our policy.
All refunds are credited back to the account/card used to place the original order.
We are not responsible for any customs fees or other taxes in the case of a return. To request a refund of customs fees, please contact your local government customs office or visit their official website for step-by-step guidance for help.
