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Return/Refund

Thanks for shopping at Loose Grown Diamond.

If you are not entirely satisfied with your purchase, we’re here to help.

You will have to send us an email on [email protected] along with the order number & the reason for your return.

Note: Two returns/exchanges are allowed per customer, per year.

Return

  • You have 7 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. All returned items must be returned with all documentation (including Lab grown diamonds certificate).
  • Your item must be in the original packaging.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned
    item.
  • We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your original method of payment.
    You will receive the credit within 1-3 working days, depending on your card issuer’s policies.

Shipping

  • We will be cover up to $50 for the return shipping cost.

Contact Us

  • If you have any questions on how to return your item to us, contact us.

Return/Refund FAQ's

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Why is the return policy of Loose Grown Diamond only for 7-days?

As we are both diamond manufacturers and sellers it should be noted that we in no way include any extra charges to our final prices, like ‘middle-men fee’. Something which is commonly billed when purchasing from a diamond retailer. With a minimal profit margin we are giving you the best quality diamonds as swiftly as we can, hence we keep a 7-day return policy to ensure maximum efficiency for all our customers. 

Many times 3-4 customers end up liking the same diamond/diamond jewelry, if we sell it to someone and they want to return it within 7-days we are then able to sell that diamond to another interested buyer. This helps us maintain the market balance.

Note: The 7 days start from the date of receiving the product.

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What is LGD's Cancellation Policy?

All Orders are eligible for cancellation when it is in packed/shipped status, as long as the cancel option is available.

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I just cancelled my order. When will I receive my refund?

You will receive refund into the source account within 1-3 business days from the time of order cancellation.

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Can I modify the shipping address of my order after it has been placed?

Yes, please contact us to change your address.

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Can special/bespoke orders returned & eligible for refund?

Yes, Special/bespoke orders can be returned & eligible for refund.

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When are returns not possible?

We cannot accept returns after return timeline has lapsed. Product must have in the same condition (unused) along with the certificate.(if apply). We don’t accept the return for round and fancy shapes melee diamonds.

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How can I initiate a return?

You will have to send us an email on [email protected] along with the order number & the reason for your return.
Note: Two returns/exchanges are allowed per customer, per year.

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What is the time-period within which I can return a product?

Products can be returned within 7 days of receiving the product. Post this, return is not allowed.

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Do I pay the return shipping costs?

No. Our commitment to you includes free returns up to $50 within the 7-day return period only. If the returns shipping costs is above $50 we will cover maximum $50. You need to bear the costs for the difference amount.

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What is the pick-up process for the return of a product?

Once you’ve made a return request with us via email, our team will get back you with the step by step process.
Note: Two returns/exchanges are allowed per customer, per year.

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Why has my return request been rejected?

It’s unfortunate, but the reason for making the return does not comply with our policy.

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What is the mode of payment for refunds?

All refunds are credited back to the account/card used to place the original order.

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Why is the refund I received smaller than my original purchase amount?

Non-US residents may receive a lesser refund due to currency conversion fees. We’ve processed a complete refund, which might encompass currency conversion charges imposed by your bank. To obtain a refund receipt, please email us at [email protected]. Additionally, consider contacting your bank to explore options for minimising these charges, as they hold the primary authority and may be able to provide assistance.
Please note that we are not responsible for any currency conversion charges that may have been applied.

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Do I get the refund for the return shipping?

We reimburse the cost up to $50 for the return shipment.

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How will I know that my refund has been initiated?

You’ll never have to ask. We’ll send you an email confirming the initiation of your refund. Your refund should reach you within 1-3 working days.

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I still haven't got my refund. Why?

If we’ve sent you a confirmation on the approval of your refund, you will definitely get your refund. However, in rare cases, we face technical difficulties that can delay refund transfers. If the wait seems too long, contact us for support.

We’re Here To Help

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